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HP LaserJet Solutions Sample Questions:

1. You have been tasked with determining the cause of a paper jam in a laser printer. You have determined the location of the jam. You have checked the sensor flags in the paper path, and you have checked the condition of the rollers in the paper path.
What could still be a cause of the jam?

A) The toner is low.
B) The transfer belt is dirty.
C) The fuser is at an incorrect temperature.
D) The media being used is outside the specifications for this printer.

2. What is the first step to identify any paper jam condition?

A) Identify where the leading edge of the paper stops.
B) Verify that all printer solenoids are operational.
C) Determine if the printer fusing assembly is functional.
D) Determine which of the printer clutches are slipping.

3. What type of control panel message informs you of data and print errors?

A) critical error messages
B) error messages
C) service messages
D) warning messages

4. A paper jam has occurred between the registration assembly and the fusing assembly. Which error would most likely appear on the printer control panel?

A) 41.X
B) 50.X
C) 79.X
D) 13.X

5. Certpaper.com has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?

A) perform sensor test
B) perform disable cartridge check
C) perform a half test to check the issue
D) perform stop test

Solutions: