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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured actions
B) Badly configured cron tasks
C) Badly configured processes
D) Badly configured workflows

2. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
B) Impact Analysis; part of IBM SmartCloud Control Desk
C) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
D) Impact Assessment; part of IBM SmartCloud Control Desk

3. What is the main purpose of the IBM Tivoli Integration Composer product?

A) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
B) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
C) Monitoring as needed for selected asset inventory and system management tools
D) Quick identification of distributed hardware and software inventory

4. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Configuration Items
B) Classification Items Hierarchy
C) Configuration Items Types
D) Classification Items Relationships
E) Asset types

5. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
B) KPIs take a long time to implement in a GUI so they must be defined early in the project.
C) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
D) KPIs track project success and if the promised value is delivered.

Solutions: