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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
B) KPIs take a long time to implement in a GUI so they must be defined early in the project.
C) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
D) KPIs track project success and if the promised value is delivered.

2. Which services attributes should be considered when analyzing the outcome for customer value?

A) desired outcome, supplier metrics, and IT objectives
B) business objectives, IT objectives, and process metrics
C) people, products, and technology
D) objectives, metrics, and desired outcome

3. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A) IBM Tivoli Directory Integrator
B) Migration Manager
C) Integration Framework
D) IBM Tivoli Integration Director

4. What is the purpose of a stakeholder analysis?

A) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
B) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
C) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
D) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects

5. How can an incident management process provide value to the business?

A) to help control infrastructure cost when adding new technology
B) to reduce the impact of service outages
C) to align people and processes for the delivery of service
D) to enable users to resolve problems

Solutions: