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| Section | Objectives |
|---|---|
| Topic 1: Competitive & Channel Knowledge | - Competitive Landscape - HP Channel Partner Program |
| Topic 2: HP Product Knowledge | - HP Personal Systems Hardware Portfolio - HP Printing Hardware Portfolio |
| Topic 3: Sales Process and Skills | - Closing the Sale - Lead Generation and Qualification - Needs Analysis & Solution Matching |
| Topic 4: Customer Relationship & Follow-up | - Account Management |
1. What drives customers to implement workflow solutions?
A) The shift from black and white printing to color
B) Managing the print network
C) Efficiency in using information, which means efficiency in serving customers
D) HP Web Jetadmin and Universal Print Driver
2. Which ISVs and partners does HP collaborate with to give customers the edge that they need?
A) Sage, PeopleSoft, and Word
B) Microsoft, Oracle, and Sage
C) LANDesk. Excel and Arcserve
D) Autodesk, Adobe, and ArcGIS
3. What is a security benefit of a secure hard disk with full hardware encryption?
A) It gives customers the choice to save their documents to the cloud or the printer.
B) It allows customers up to 32MB of space on the printer
C) It allows customers to control who can print, what can be printed, and when printing can occur
D) It gives customers peace of mind that anything saved to the printer is fully secure.
4. Approximately how many test steps do HP desktops, thin clients, workstations, and notebooks undergo?
A) 30,000
B) 50,000
C) 15,000
D) 10,000
5. Why is color important to your customer? (Select two.)
A) It is cheaper than mono printing.
B) It uses less power than mono printing.
C) It gives businesses a competitive edge
D) It increases readership by 75%.
E) It means they can use the universal print driver to its full potential.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B,C |
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