SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 : C_TCRM20_70

  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Aug 10, 2026
  • Q&As: 100 Questions and Answers

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C_TCRM20_70 exam dumps

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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionObjectives
Topic 1: Marketing Fundamentals- Campaign management
  • 1. Campaign execution basics
    • 2. Target group definition
      Topic 2: Sales and Service Processing- Service management
      • 1. Service requests and complaints
        • 2. Service orders and processing
          - Sales cycle in SAP CRM
          • 1. Lead and opportunity management
            • 2. Order and contract processing
              Topic 3: Interaction Center- Interaction handling
              • 1. Channel integration basics
                • 2. Customer interaction processing
                  Topic 4: Master Data Management- Business partner concept
                  • 1. Relationships and roles
                    • 2. Account and contact management
                      Topic 5: SAP CRM Basics and Architecture- SAP CRM system architecture overview
                      • 1. CRM middleware and integration concepts
                        • 2. CRM WebClient UI architecture

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