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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. What is used to minimize the negative impact of an event?

A) An event correlation
B) A monitoring action plan
C) A rule set
D) A health model

2. When service provider teams fulfil a service request, they need to control that all steps of the service request model are completed successfully. Which software tools help to perform this control?

A) Monitoring and event management tools
B) Analysis and reporting tools
C) Social media
D) Publishing tools

3. What practice enables the early detection of incidents?

A) Monitoring and event management
B) Problem management
C) Knowledge management
D) Service request management

4. Which event type normally requires no immediate action?

A) Major incident
B) Informational event
C) Exception event
D) Critical event

5. If an organization's service request management practice only partially achieves its purpose, which capability level of the ITIL maturity medal in applicable?

A) Level 2
B) Level 3
C) Level 1
D) Level 4

Solutions: