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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about Service Lines?

A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) 8W support covers all business levels for Custom Integration Services.
C) All Printer Services lines are available for consumers who buy contractual services.
D) The 8W supportline is available for consumers.

2. Which statement is true about HP Services for consumers?

A) HP does not offer repair services for consumers.
B) Consumers are concerned about mission critical response times for printing and computing repairs.
C) Consumers want to enhance their experience; they are searching for enjoyment.
D) Consumers do not believe it is important to spend money on their IT.

3. Why is HP Printing and Computing Sales specialization important for partners?

A) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
B) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
C) Partners selling HP hardware will be able to deliver their own branded services.
D) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.

4. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business model to define when they will need support and what type of support HP can offer
B) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
C) Understand the customer's business drivers and define the impact of printing and personal system downtime.
D) Understand the customer's business drivers and establish from that the duration of services needed,

5. What is the purpose of the HP Services portfolio?

A) to extend the life of Printing and Personal Systems
B) to increase the cost of total services
C) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
D) to increase hardware refreshes in the business sector

Solutions: