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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) They can modify the Resolution Due On field.
B) They can escalate the case.
C) They can change the service level determination rules.
D) They can assign a different team to the case.

2. What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.

A) Extensible
B) Embeddable
C) Open source
D) Accessible
E) Progressive

3. What can be maintained and customized for a Lead in SAP Sales Cloud?

A) Temperature and Origin
B) Status and Origin
C) Qualification and Temperature
D) Status and Qualification

4. You are about to perform a deployment in SAP Commerce Cloud Portal.
Before proceeding, which elements must you set values for?
Note: There are 3 correct answers to this question.

A) Source Data
B) Platform Update Mode
C) Restore Mode
D) Deployment Mode
E) Target Environment

5. When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.

A) To maintain different views using weaker and stronger identifiers respectively.
B) To reduce storage and operational costs by duplicating key customer data in both views.
C) To enhance the profile's visual appeal for end users.
D) To support both high-confidence and low-confidence data use cases within different business applications.

Solutions: