EXIN ITIL Service Capability Service Offerings and Agreements : ITILSC-SOA

  • Exam Code: ITILSC-SOA
  • Exam Name: ITIL Service Capability Service Offerings and Agreements
  • Updated: Oct 22, 2026
  • Q&As: 14 Questions and Answers

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These are following steps for registering the ITILSC-SOA exam. Step 1: Visit PeopleCert Exam Registration Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method

More qualifications that candidates for such a test are to have include:

  • Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
  • Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
    • Management of service portfolio;
    • Demand management;
    • IT services financial management;
    • Supplier management;
    • Management of catalogue services;
    • Management of service levels;
    • Management of business relationships.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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ITILSC-SOA exam dumps

Exam Details

ITIL ITILSC-SOA has the time frame of one hour and a half and includes the questions of multiple-choice type. The passing score is 28 on a scale of 40. The exam is available in the English, Japanese, German, Danish, French, Spanish (Latin America), and Brazilian Portuguese languages.

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EXIN ITILSC-SOA Exam Syllabus Topics:

SectionObjectives
Service Portfolio Management- Service Portfolio
  • 1. Service Catalogue Relationship
  • 2. Service Pipeline
  • 3. Portfolio Methods
Organizing, Technology and Implementation- Roles and Responsibilities
  • 1. Process Manager
  • 2. Service Owner
  • 3. Process Practitioner
  • 4. Process Owner
- Technology and Implementation Considerations
  • 1. Critical Success Factors and Risks
  • 2. Technology Architecture
  • 3. Supporting Tools
  • 4. Implementation Challenges
Business Relationship Management- Customer and Business Relationships
  • 1. Business Value Realization
  • 2. Customer Requirements
  • 3. Stakeholder Communication
Supplier Management- Supplier Lifecycle
  • 1. Contract Management
  • 2. Supplier Evaluation
  • 3. Supplier and Contract Database
  • 4. Supplier Categorization
Introduction to Service Offerings and Agreements- Service Management as a Practice
  • 1. Service Lifecycle
  • 2. Business Value
  • 3. Utility and Warranty
- SOA Context
  • 1. Strategy Management for IT Services
  • 2. Business Case and ROI
  • 3. Design Coordination
Service Level Management- Performance Management
  • 1. Service Reporting
  • 2. Service Improvement Plans
  • 3. Service Reviews
- Service Agreements
  • 1. Operational Level Agreements
  • 2. Underpinning Contracts
  • 3. Service Level Requirements
  • 4. Service Level Agreements
Demand Management- Demand Analysis
  • 1. Service Packages
  • 2. Demand Modeling
  • 3. Patterns of Business Activity
  • 4. User Profiles
Financial Management for IT Services- Financial Processes
  • 1. Budgeting
  • 2. ROI and Value Analysis
  • 3. Cost Models
  • 4. Accounting
  • 5. Charging
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Business Service Catalogue
  • 2. Catalogue Interfaces
  • 3. Technical Service Catalogue

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