EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) : ITSM20F

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EXIN ITSM20F Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. What would increase the amount of detail in the Configuration Management Database (CMDB)?

A) Increasing the number of attributes of each Configuration Item (CI) in the CMDB
B) Increasing the use of the CMDB
C) Increasing the number of records in the CMDB
D) Increasing the scope of the CMDB

2. What is used for the assessment of maturity of organizations?

A) ITIL@
B) CobIT
C) CMMI@
D) MOF

3. In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?

A) Configuration Management
B) Service Level Management
C) Capacity Management
D) Availability Management

4. Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

A) Documentation should be protected from damage due to IT related disasters.
B) Documentation should be stored at a central place and be only accessible via procedures
C) Documentation should be kept at least five years for auditing purposes.
D) Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.

5. One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.
Which process or function is responsible for this activity?

A) Configuration Management
B) Release Management
C) Change Management
D) Service Desk

Solutions: