HDI Help Desk Manager : HD0-300

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HDI HD0-300 Exam Syllabus Topics:

HDI Help Desk Manager Sample Questions:

1. Organizational development needs are determined by which three methods? (Choose three)

A) project analysis
B) skill gap analysis
C) position profiling
D) individual assessment

2. Which four factors are important when dealing with an individual's performance problem? (Choose four)

A) personality
B) consequences
C) timeliness
D) specific details
E) performance responsibility

3. External outsourcing by a third party is the preferred method of support in which situation?

A) Your support organization is going through a rollout of new desktops and you anticipate that you may need to increase your staff from 20 to 25 for a three-month period.
B) Your support organization would like to transfer support responsibility to an outside organization. Management requires that all support be performed on the premises.
C) Your support organization supports a large number of remote desktops using standard office software that requires 24-hour service information Technology priorities do not allow management time to focus on support issues.
D) Your support organization supports a number of proprietary applications and has significant security restrictions.

4. Which function is most likely to be performed by a self-healing tool?

A) Self-healing tools shut down computer systems.
B) Self-healing tools update registry settings.
C) Self-healing tools run auto backups.
D) Self-healing tools delete illegal software.

5. How can you pursue continuous learning to stay current with industry standards? (Choose two)

A) volunteer for projects that require you toleam new information
B) communicate a need for change by providing a compelling business rationale
C) create an individual development plan
D) conduct monthly performance reviews

Solutions: