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BBPSD Customer Service Sample Questions:

1. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Assertive type.
B) Authoritative type.
C) Aware type.
D) Analytical type.

2. When you are using a phone to give a customer a serial number you should:

A) Speak in your normal voice.
B) Be unenthusiastic.
C) Be enthusiastic.
D) Speak slower than normal.

3. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the phone and ask them to ring you later at a more convenient time.
B) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
C) Ignore the phone call and let it ring.
D) Answer the call and deal with it, as you know you will eventually have to deal with it.

4. If a colleague enters your office unexpectedly and you are sat at your desk, then a time management technique which should lead to a shorter interruption is to:

A) Stand up and greet them and do not sit back down.
B) Explain you are very busy.
C) Ask them to leave and come back later.
D) Remain seated and ignore them.

5. The most common time wasting activity is:

A) Frequent interruptions.
B) Excessive socialising.
C) Being indecisive.
D) Personal disorganisation.

Solutions: