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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 5 or less
B) 20 or less
C) 10 or less
D) 15 or less

2. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Avaya IX™ Orchestration
B) Visual Designer
C) Call Vectoring
D) Graphical Designer

3. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 12,000
B) 15,000
C) 5000
D) 10,000

4. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Session Manager
B) Avaya Aura® Application Enablement Services
C) Avaya Aura® Session Border Controller
D) Avaya Aura® Media Server

5. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Multiple Servers with Single VMS
B) Multiple Server - Multiple VMS
C) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
D) CM Server Separation

Solutions: