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NEW QUESTION 68
A customer is using the following within the "get_capacity" request of the SOAP Capacity API.
<date>2017-05-10</date>
<date>2017-05-15</date>
<location>general</location>
Given the body of the request, which statement is true regarding the dates that will be returned in the response?
- A. The customer will obtain results for dates between May 10th and May 15th, both inclusive.
- B. Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.
- C. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.
- D. The customer will obtain results for dates May 10th and May 15th.
Answer: D
NEW QUESTION 69
The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?
- A. Specify a parameter of "autoResolveconflicts=true" within the request.
- B. Include {"autoResolveConflicts": "true") as part of the body of the request.
- C. Include {"autoResolveConflicts": "1"} as part of the body of the request.
- D. Specify a parameter of "autoResolveconfiicts=1" within the request.
Answer: A
Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/cxfsc/OFSC_Resolving_Conflicts_During_Work_Zone_Creation.html
NEW QUESTION 70
You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.
Which step is required to force a valid email address?
- A. Enter the appropriate XSL transformation code to force valid entries.
- B. Add a property hint that explains the proper format.
- C. Enter an appropriate regular expression to validate entries.
- D. Choose "Email" from the GUI drop-down list.
Answer: D
Explanation:
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm
NEW QUESTION 71
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?
- A. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
- B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
- C. Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
- D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
Answer: C,D
NEW QUESTION 72
A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?
- A. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
- B. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
- C. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
- D. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
Answer: B
NEW QUESTION 73
What functionality does 'Automatic Ordering' enable when checked within the routing plan's Assignment Parameters?
- A. When the routing plan runs, it will assign non-scheduled activities among other activities scheduled for that day.
- B. When the routing plan runs, all of the activities assigned by routing will be ordered by their priority.
- C. When the routing plan runs, ordered activities will be considered for assignment and not-ordered activities will remain in the bucket.
- D. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.
Answer: A
NEW QUESTION 74
When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice?
- A. Select the 'Dynamic' option when specifying the filter conditions.
- B. Select the 'Is not empty' option when specifying the filter conditions.
- C. Select the 'In' operator option when specifying the filter conditions.
- D. Select the 'Contains' operator option when specifying the filter conditions.
Answer: B
NEW QUESTION 75
An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.
Which additional capability becomes available as a result of this routing feature being enabled?
- A. the ability to set travel optimization goals either based on cost or resource utilization
- B. the ability to set travel optimization goals based on current traffic data
- C. the ability to set travel optimization goals based on predicted traffic data
- D. the ability to set travel optimization goals either based on time or distance
Answer: D
NEW QUESTION 76
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?
- A. Enable Reoptimization within the routing plan, then select "Optimize routes."
- B. Enable Reoptimization within the routing plan, then select "Assign overdue activities."
- C. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
- D. Enable Reoptimization within the routing plan, then select "Reduce overdue."
- E. Enable Reoptimization within the routing plan, then select "Reduce overtime "
Answer: B
Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/farcu/using-routing-cloud-service.pdf
NEW QUESTION 77
Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true?
- A. OFSC will use available capacity to determine the most suitable start date.
- B. OFSC will not create the activity, and an error will be returned in the API response.
- C. OFSC always uses the Activity Creation Date as the SLA start date.
- D. OFSC will set the start date depending on the Customer contract rules set within OFSC.
- E. OFSC will use the Activity Creation Date as the SLA start.
Answer: E
NEW QUESTION 78
Which two Resource Type roles offer the ability for routing to assign activities?
- A. Bucket
- B. Vehicle
- C. Organization Unit
- D. Field Resource
- E. Tool
Answer: A,C
NEW QUESTION 79
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?
- A. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
- B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
- C. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
- D. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
Answer: D
NEW QUESTION 80
Which two statements are correct regarding String and Integer properties?
- A. Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses.
- B. Both properties are limited in terms of which entity types they can be associated with.
- C. Both properties can contain alphanumeric characters and punctuation.
- D. Both properties can contain Geolocation elements.
- E. Both properties can include regular expressions.
Answer: C,E
NEW QUESTION 81
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
- A. A given launch condition can be assigned to multiple message scenarios simultaneously.
- B. A given launch condition can only be assigned to one message scenario at a time.
- C. A given message scenario can only include one launch condition at a time.
- D. A given message scenario can include multiple launch conditions simultaneously.
Answer: B,D
Explanation:
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf
NEW QUESTION 82
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?
- A. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
- B. Add the "Activity by Statuses" report to the Schedule Report menu item.
- C. Add the "Shift" property to the resource daily extract configuration.
- D. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
Answer: D
NEW QUESTION 83
Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?
- A. Add a shift to a resource's calendar.
- B. Add working time to a resource's calendar.
- C. Add a shift override to a resource's calendar.
- D. Add a work schedule to a resource's calendar.
Answer: D
Explanation:
https://docs.oracle.com/cloud/august2016/fieldservicecs_gs/FAADU/Administration-4.htm
NEW QUESTION 84
Which three statements are true regarding resource calendar options?
- A. Working time can contain multiple work schedules.
- B. Shifts can be used within a variety of work schedules.
- C. Nonworking time is used to identify known absences such as vacations or holidays.
- D. Holidays for calendars are defined using the configuration option of Holidays.
- E. Work Schedules can contain combinations of shifts and nonworking times.
- F. Nonworking reasons are set by default and cannot be modified.
Answer: B,E,F
Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (278)
NEW QUESTION 85
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?
- A. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
- B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected.
- C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
- D. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
Answer: B
NEW QUESTION 86
Which two statements are correct regarding activity duration estimations?
- A. The durations of completed activities are the only ones used for future estimations.
- B. Historical data is not relevant for any activity duration calculations.
- C. Travel statistics can influence activity duration estimations.
- D. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.
- E. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
Answer: C,E
Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#c_precalculatedTravelStats
NEW QUESTION 87
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?
- A. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
- B. Create an Integer property with two check boxes, one for "Yes" and another for "No".
- C. Create a String property with a Phone element and use a Regular Expression to ensure onl.
properly formatted phone number can be entered if the customer would like to receive additional information - D. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
- E. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
Answer: A,D,E
NEW QUESTION 88
Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?
- A. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
- B. It ensures that the same activity durations for resources of this type will be applied to all Activity Types.
- C. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.
- D. It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
Answer: B
NEW QUESTION 89
Which two default attributes serve as stand-alone keys for work zones?
- A. City
- B. Service Code
- C. Completion Code
- D. Fault code
- E. Travel area
- F. Zip code
Answer: E,F
NEW QUESTION 90
You need to configure a property to display a list of a customer's current subscribed servicesjbn your technician's mobile device in an easily readable table format.
How do you accomplish this?
- A. Create a File property and use the Regular Expression and XSL Transformation fields.
- B. Create a String property and use a Regular Expression to set the format of the table.
- C. Create a String property and use the Regular Expression and XSL Transformation fields.
- D. Create a File property and use a Regular Expression to set the format of the table.
- E. Create a String or File property and use the Regular Expression and XSL Transformation fields.
Answer: E
NEW QUESTION 91
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