[Aug 05, 2022] PEGAPCDS86V1 PDF Questions and Testing Engine With 50 Questions
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NEW QUESTION 24
A telecom company is interested in improving customer engagement on social media. However, there are hundreds of relevant messages posted every day, and it is not practical for customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should focus on negative messages.
What do you need to analyze the incoming messages?
- A. Text extraction model
- B. Adaptive model
- C. Predictive model
- D. Text categorization model
Answer: A
NEW QUESTION 25
The implementation of Next-Best-Action must involve
- A. defining a prioritization formula using contact policies
- B. defining business issue and group hierarchy
- C. inclusion of third party predictive models
- D. building a product catalog
Answer: B
NEW QUESTION 26
You are the Decisioning Consultant on an Al-powered one-to-one Customer Engagement implementation project. You are asked to design the Next-Best-Action prioritization expression that balances the customer needs with the business objectives.
What factors do you consider in the prioritization expression?
- A. product compatibility rules
- B. customer contact rules
- C. product eligibility rules
- D. business levers
Answer: C
NEW QUESTION 27
A large online store wants to adapt to changing customer behavior, and at the same time does not want to get earned away by every next hype in the market. Adaptive models can help accomplish both business objectives.
Which statement about adaptive models is correct?
- A. Adaptive models perform a spectrum model calculation.
- B. Adaptive models perform a scoring model calculation.
- C. Adaptive models are regression models.
- D. Adaptive models require underlying predictive models.
Answer: C
NEW QUESTION 28
A company wants to simulate decisions that requires large amounts of data. However, the organisation's live data is inaccessible. Your advice is to use a Monte Carlo data set.
The Monte Carlo method________________
- A. enables the company to generate random data for most of its application needs
- B. makes the organisation's live data accessible
- C. generates data that the company can use as input for adaptive decisioning
- D. combines external data sets into a larger data set
Answer: A
NEW QUESTION 29
When executing a decision strategy, the dotted line arrow in a decision strategy means data is
- A. referenced by the component the arrow points to
- B. copied to the component the arrow points to
- C. copied to the component the arrow originates from
- D. referenced by the component the arrow originates from
Answer: A
NEW QUESTION 30
A legal firm wants to use text analytics for easier and faster access to information to help with compliance related issues. The legal firm needs a taxonomy of legal concepts.
What is a taxonomy?
- A. A sentiment analysis model
- B. A list of valid categories
- C. The output of an expert survey
- D. A list of business rules
Answer: B
NEW QUESTION 31
Which data is usually not appropriate to be used as a predictor?
- A. Historical interaction data
- B. Customer name
- C. Customer zip code
- D. Usage data
Answer: C
NEW QUESTION 32
Which business objective is best suited for the Next-Best-Action approach?
- A. Employee satisfaction
- B. Productivity
- C. Growth
- D. Change Management
Answer: C
NEW QUESTION 33
When defining outcomes for an Adaptive Model you must define_________________.
- A. positive, negative and neutral behavior values
- B. only negative behavior values
- C. behavior values to be ignored
- D. one or more positive behavior values
Answer: B
NEW QUESTION 34
The Prioritize component always outputs
- A. on arbitrary number of offers
- B. all eligible offers
- C. top 3 offers
- D. top 1 offer
Answer: B
NEW QUESTION 35
What is the most accurate description of proactive retention?
- A. Enables business to respond to customers when they contact a call center
- B. Enables the business to reduce the number of credit risk customers
- C. Simplifies the process of retaining customers
- D. Anticipates potential customer churn
Answer: D
NEW QUESTION 36
The Prediction Studio portal supports the creation of two distinct types of predictive Scoring models are used to__________________.
- A. predict continuous behavior
- B. predict binary behavior
- C. score different propositions
- D. differentiate between good, better and best
Answer: B
NEW QUESTION 37
What are two results of an Adaptive Model? (Choose Two)
- A. Performance
- B. Priority
- C. Segment
- D. Propensity
Answer: A,D
NEW QUESTION 38
An online store is interested in increasing its revenues from cross-selling and wants to predict the acceptance rate of the offers presented on their website.
A customer's propensity to accept an offer increases when___________________. .
- A. the offer was accepted by similar customers
- B. similar offers were rejected by the customer
- C. similar offers were accepted by the customer
- D. the offer was rejected by similar customers
Answer: C
NEW QUESTION 39
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