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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A) http://192.168.42.100/CCRWebClient
B) http://localhost/CCRWebAgent
C) http://192.168.42.100:8888
D) http://192.168.42.100:8080/inyama/inyama.html
E) https://localhost/CCRWebAgent

2. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Configure Dial By Name action off Auto Attendant.
B) Add names to the system directory.
C) Users need to record their names.
D) Updated prompts are needed on the flash card.
E) Embedded Voicemail code is set.

3. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)

A) IP Phones with backup call server
B) IP Office Resiliency License
C) Preferred Edition - Messaging at both locations
D) IP500v2 with redundant processor

4. Which two IP Office applications can be installed on the same server? (Choose two.)

A) IP Office Voicemail Pro up to 20 voicemail ports
B) one-X Portal
C) CCR
D) IP Office Voicemail Pro up to 16 voicemail ports

5. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone requires a firmware update.
C) The phone is set to Do Not Disturb (DND).
D) The phone has registered to a backup IP Office.

Solutions: