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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Real Time Calculation Service
B) IPOCCR Management Service
C) IPOCCR Data Analyzer Service
D) IPOCCR Database component
E) IPOCCR Physical Wallboard Service

2. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) You need to buy additional licenses.
B) All cards may not be seated correctly.
C) Embedded Voicemail is not running properly.
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.

3. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
C) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

4. What is happening when an IP412 control unit system status light is solid red?

A) The Voice Compression Module is not installed.
B) The IP Office Professional license is not installed or is not valid.
C) The Local Area Network is not connected.
D) The .bin files are not loaded in the control unit.

5. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)

A) Collective
B) Longest Waiting
C) Collective Call Waiting
D) Sequential
E) Rotary

Solutions: