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| Section | Weight | Objectives |
|---|---|---|
| Business Logic and Scripting | 15% - 20% | - ABSL Development
|
| SDK Fundamentals | 8% - 12% | - Development Environment
|
| Cloud Applications Studio Development | 20% - 25% | - Solution Development
|
| Integration and Web Services | 10% - 15% | - Service Integration
|
| User Interface Development | 15% - 20% | - UI Designer
|
| Security and Authorization | 5% - 10% | - Access Control
|
| Analytics and Reporting | 8% - 12% | - Analytics Development
|
1. Which scoping element from Customer Care do you select to enable SAP Jam as a knowledge base in SAP Cloud for Customer? Please choose the correct answer.
A) Service and Repair
B) Communication for Customer Care
C) Service Request Management
D) Business Performance Management
2. What can you do to give the business user access to the Territory Management work center? Please choose the correct answer
A) Assign the employee to the organizational structure
B) Use business scoping for the authorization of Territory Management
C) Assign the business user to a territory
D) Create a new business role with the work center and assign it to the business user
3. What is a workflow rule used for?
There are 2 correct answers to this question.
A) To define and activate an approval process
B) To set up the organizational work distribution
C) To set up automatic e-mail notifications
D) To define and activate rules for automatic field updates ]
4. Which of the following actions can you perform using the data workbench tool? There are 3 correct answers to this question.
A) Export
B) Delete
C) Import
D) Create
E) Update
5. You enable e-mail integration with SAP C4C service request management- Which types of customers are supported by the e-mail channels? There are 2 correct answers to this question.
A) Competitors
B) Partners
C) Accounts
D) Individual customers
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C,D | Question # 4 Answer: A,C,E | Question # 5 Answer: C,D |
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