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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which Windows component must be verified as installed on the server before CCR is installed?

A) Microsoft Personal Web Server (MPWS)
B) Microsoft Data Engine (MSDE)
C) Internet Information Services (IIS)
D) Internet Explorer (IE)

2. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) H.323 Networking License
B) LAN Interface Module
C) Voice Compression Module
D) Avaya IP Endpoints License

3. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
B) Open SysMonitor Trace 20091212 140001, and search for 13:12.
C) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
D) Open SysMonitor Trace 20091212 130001, and search for 13:12.

4. When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?

A) Network Region
B) VLAN ID
C) Group Number
D) Gatekeeper Location

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) Start the IP Office Manager application.
B) The 5420 DS is no longer supported.
C) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
D) The 5420 DS is corrupted and must be replaced.
E) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.

Solutions: