ISEB ITIL Foundation Certificate in IT Service Management : ISEB-ITILV3F

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following statements correctly states the relationship between urgency, priority and impact?

A) Priority should be based on impact and urgency
B) Impact, priority and urgency are independent of each other
C) Urgency should be based on impact and priority
D) Impact should be based on urgency and priority

2. Which of these would fall outside the scope of a typical service Change Management process?

A) A firmware upgrade to a server that is only used for IT Service Continuity purposes
B) An urgent need to replace a CPU to restore a service during an incident
C) A change to a business process that depends on IT Services
D) A change to a contract with a supplier

3. Who owns the specific costs and risks associated with providing a service?

A) The Customer
B) The Service Level Manager
C) The Service Provider
D) The Finance department

4. Which stage of the Change Management process deals with what should be done if the change is unsuccessful?

A) Categorization
B) Review and Close
C) Remediation Planning
D) Prioritization

5. Which of the following statements BEST describes a Definitive Media Library (DML)?

A) A database that contains definitions of all media Configuration Items (CIs)
B) A secure location where definitive hardware spares are held
C) A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
D) A secure library where definitive authorised versions of all software and back-ups are stored and protected

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