Salesforce Communications Cloud Accredited Professional : AP-203

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A) Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
B) Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
C) Use Apex to be able to send the customized payload and interpret the response
D) Attach an Omniscript ta task and handle the integration manually

2. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
B) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
C) Model the router as an attribute of the business internet offer with a default value of 'included'
D) Model the router technical product and decompose it from the business internet offer.

3. United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A) To validate if decomposition works on migrated assets
B) To create inventory items to be used in subsequent MACD.
C) To validate the migrated assets data aligns with assets data model
D) To validate if MACD works on migrated Assets.

4. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Create a Product Time to market app from template in CRM analytics to track the product time to market
B) Leverage the EPC functionality to track the product related configuration.
C) Create a salesforce Report on the Product object to track the product time to market
D) Create salesforce report on EPC project object to track the product time to market.

5. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
B) Implement a milestone orchestration item to execute request on the fulfillment system for activation
C) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
D) Implement a callout orchestration item to execute a request on the fulfillment system for activation

Solutions: