Nokia SDM_2002001030 real exam prep : SDM Certification - PS NSOP

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. A planned work has over-run the allocated time window due to confusion over the planned works process. What action could be taken to prevent future over-run of planned works?

A) Reviews FM & Performance Mgt process and sends recommendations to FM & Performance Mgt Managers.
B) Reviews Configuration Mgt process and send recommendations to Configuration Mgt Manager.
C) Review the FM process and send recommendations to the FM Manager.
D) Reviews the Performance Mgt process and sends recommendations to the Performance Mgt Manager.

2. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
B) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
C) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.
D) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.

3. Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?

A) People that have managed outsourced service deliveries for 5 years or more.
B) People who can communicate effectively and convincingly.
C) People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.
D) People that are expert in the Operations Model and it's workings.

4. When are purchases usually recognized?

A) When subcontractor invoice is received.
B) When goods receipt is posted in SAP.
C) When the customer pays the invoice.
D) When the service is completed.

5. Which team provides the majority of remote support to the GNOC regarding fault fixing?

A) Field Operations.
B) Customer Care back office.
C) Configuration Management.
D) Performance Management.

Solutions: