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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Launch a voice IVR
B) Trigger a webhook
C) Display a content offer
D) Initiate a web chat

2. Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

A) Engagement triggers fired
B) Agent handle time
C) Visitor session duration
D) Agent-to-visitor chat sentiment

3. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

A) Sentiment score
B) Conversion rate
C) Wait time
D) Transfer rate

4. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Page dwell times
B) Visitor's operating system logs

5. Why would a user analyze a Segment Report in Predictive Engagement?
Response:

A) To understand how visitor groups perform against defined criteria
B) To evaluate shift scheduling
C) To analyze agent chat productivity
D) To forecast agent attrition

Solutions: