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CompTIA PDI+ Beta Sample Questions:

1. The customer prints several different color documents. Each one is printed using the same print driver and application but some prints are lighter or darker than what the customer desires. Which of the following is the BEST action to take?

A) Train the customer how to use the color controls in the print driver.
B) Explain that the PC monitor is at fault, not the printer.
C) Train the customer to calibrate the device.
D) Explain that some printers do not provide consistent color output.

2. Color management is the process:

A) that dictates when color media is utilized in print devices.
B) by which color is accurately maintained from image capture to image production.
C) that determines when color supplies are replaced in color print devices.
D) that allows color printing devices to access computer processing, so that images can appear with more than 64,000,000 colors.

3. Using a magnifying glass, a customer has noticed a series of yellow spots at intervals in the background of copied pages from a laser MFD. Which of the fol owing is the explanation for this phenomenon?

A) It is the coded serial number for anti-counterfeiting purposes.
B) It is diffracted light contamination within the laser unit.
C) It is caused by too much yellow toner in the image unit.
D) The yellow charge value is set too high in the image unit.

4. A customer has loaded the print driver for the MFD via CD-ROM but cannot use some of the peripheral devices that are installed. Which of the following wil address this problem?

A) Load a generic print driver.
B) Delete the print driver and reinstall via Internet download.
C) Adjust user requirements in the page set up section.
D) Manual y select the requirements from the MFD screen.

5. While onsite a technician finds that the paper is stored outside of its protective wrapper. Which of the following would be the proper way to advise the clients on proper paper storage?

A) Reschedule the service call for a later time after the paper has been moved into a better storage area.
B) Load the paper into the printer, and make a note in the service log that additional problems may be the result of damp paper.
C) Inform the clients that improper paper storage could cause the paper to become damp, and lead to printer issues resulting in down time.
D) Inform the client that the paper needs to be replaced and stored in a better location before printer service can begin.

Solutions: