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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What is one way Case Manager supports dynamic case handling?

A) Case workers can create comments on cases, documents, and tasks whenever they need.
B) Case workers can view and start new tasks for a case "on the fly".
C) Work is routed to case workers based on business rules.
D) Case workers can close and reopen tasks as often as they want.

2. How does Case Manager uniquely provide the best solution platform that integrates with ECM?

A) Case Manager uses the IBM Content Navigator framework
B) All of the above.
C) Case Manager is built and based on the industry standard content management API called CMIS.
D) Case Manager provides special user interfaces to deal with documents

3. Which programming language is NOT required to use IBM Content Navigator?

A) Pascal
B) HTML5
C) JavaScript
D) CSS

4. In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?

A) 60 percent
B) 22 percent
C) 33 percent
D) 41 percent

Solutions: