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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service design package (SDP)
B) A service option
C) A service charter
D) A service transition package (STP)

2. Which role is responsible for carrying out the activities of a process?

A) Process owner
B) Process practitioner
C) Service manager
D) Change manager

3. Which process is responsible for managing relationships with vendors?

A) Service portfolio management
B) Change management
C) Continual service improvement
D) Supplier management

4. Which one of the following do technology metrics measure?

A) Processes
B) Components
C) Customer satisfaction
D) The end-to-end service

5. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) Suppliers, manufacturers and vendors
B) Internal departments
C) The facilities management function
D) Customers

Solutions: