HP HP2-H27 real exam prep : Servicing HP Desktops, Workstations and Notebooks

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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Clear the password using HP ProtectTools running from a USB drive.
B) Call HP Support, and request the HP authorized service provider override password for the device.
C) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
D) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.

2. Which system components are tested during the POST process on HP commercial notebooks?

A) installed hardware, memory, cache, PCI data path, and flash ROM
B) installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)
C) installed hardware, memory, LCD, and PCI data path
D) installed hardware and system memory

3. As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?

A) UEFI diagnostics
B) HP Advanced BIOS diagnostics
C) HP Insight diagnostics
D) HP Advanced POST diagnostics

4. Which statement is true about replacing system boards?

A) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
B) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
C) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
D) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).

5. Some HP business products provide additional USB power options. Which voltages and associated colors are correct for USB power provisioning?

A) 5V (ivory), 12V (teal), and 24V (red)
B) 5V (ivory), 12V (teal), and 20V (purple)
C) 5V (ivory), 10V (green), and 20V (purple)
D) 5V (ivory), 10V (green), and 12V (teal)

Solutions: