IBM C2180-526 real exam prep : IBM Application Integration Middleware L1 Support Application Development

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IBM C2180-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question 1

When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A. 39
B. 19
C. R9
D. 99

Question 2

Why is performing follow up (FUP) on the date set important?

A. It shows commitment to our customers by the support professional.
B. It shows the customer that the Problem Management Record (PMR) is in need of being worked on.
C. To ensure the customer knows they need to send in files.
D. To show the customer that they have not responded.

Question 3

What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A. as a reliable tool for Site Services.
B. to subscribe to updates from a Web page.
C. to program an application.
D. to change a Web page.

Question 4

Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A. IBMTechnotes
B. IBMRedbooks
C. IBMBluebooks
D. IBMTechbooks

Question 5

When working on a Problem Management Record (PMR), how should the L1 support professional contact the customer?

A. Call or email them, both are useful tools of communication.
B. Email the customer as it is quicker than calling them.
C. Communicate in the fashion desired by the customer.
D. Call the customer as it is quicker to talk to them to figure out the issue.

Solutions: