IBM C2090-045 real exam prep : IBM Information Management Front End Tools and Processes

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Which actions can customers perform using the Electronic Service Request tool?

A) open, requeue and close their PMRs
B) open and escalate their PMRs
C) open, update or search for their PMRs
D) open and close their PMRs

2. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A) Last Service Given days
B) Self Sufficiency
C) Total Turn around time
D) Response Time

3. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 2 business hours
B) the best endeavors
C) within 5 business hours
D) within 4 business hours

4. What is the OneTeam transfer criteria for PMRs based upon?

A) international research and management estimation
B) customer feedback and PMR volumes
C) service objectives and GTS targets
D) sales requirements and metrics

Solutions: