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| Section | Objectives |
|---|---|
| Order Processing & Fulfillment | - Pipeline and Fulfillment Configuration - Order Lifecycle Management - Sourcing and Scheduling Rules |
| Reverse Logistics and Returns | - Refund and Return Policies Configuration - Return Order Management |
| Extensibility and Customization | - Event and Service Configuration - User Exits and API Extensions |
| System Configuration & Administration | - Properties and Environment Setup - Database and Integration Configuration - Application Manager Configuration |
| Order Management Fundamentals | - Core Components and Deployment Models - IBM Sterling Order Management Architecture Overview |
| Integration and Messaging | - JMS and Queue Configuration - External System Integration |
1. Alerts raised for orders not shipped on or before the requested shipment date are assigned to a particular alert queue. If the alert is not resolved even after 5 hours, then the alert needs to be moved to another queue of higher priority. How should this be achieved?
A) Configure the escalation threshold and queue under the Unresolved Alerts tab for the Queue in Applications Manager, under Application > Application Platform > Queue Management.
B) Configure the escalation threshold and queue under the Size Based Escalation tab for the Queue in Applications Manager, under Application > Application Platform > Queue Management.
C) Configure the escalation threshold and queue under the User List tab for the Queue in Applications Manager, under Application Platform > Queue Management.
D) Configure the escalation threshold and queue under the Unassigned Alerts tab for the Queue in Applications Manager, under Application > Application Platform > Queue Management.
2. A service provider offers installation and haul away services for appliances and furniture. The services are offered by two teams, each specializing in either appliances or furniture. On receiving a request for a service, the service provider would like to use the closest team to the customer that also has the relevant skills. How can this requirement be achieved?
A) The service items should be defined in the catalog along with their association with the main product (appliance and furniture). The sourcingrules for the product item will then automatically identify the right ship node that can offer the service.
B) The installation and haul away should be modeled as accessories to the main product (appliance and furniture) so the sourcing rules for theproduct will also look for capacity for the accessories.
C) The ship node servicing the customer's shipping address should be stamped as the "ServiceNode" on the service order line.
D) The installation and haul away items should be modeled as service items in the catalog and Sourcing rules for provided services should beconfigured.
3. The current Sterling Selling and Fulfillment Suite implementation is using Sun JDK to run agents. Which parameter should be changed in the sandbox.cfg file to use IBM JDK?
A) JAVA_FOR_AGENT
B) AGENT_JAVA_HOME
C) JAVA_HOME
D) JVM_LOC
4. Which two segment types are provided in IBM Sterling Selling and Fulfillment Suite?
A) Made to stock
B) Made to customer
C) Made to order
D) Made to demand
E) Made to fulfill
5. A buyer sends details of an order in the form of a flat file. A developer needs to create a service that will read this flat file and, based on its contents, transform it into XML to create an order in the IBM Sterling Selling and Fulfillment Suite. Which nodes does the developer need to create for this service?
A) File I/O, Text Translator, XSL Translator, and API
B) File I/O, Text Translator, XSL Translator, API, and DB
C) File I/O, XSL Translator, and DB
D) FTP, Text Translator, and API
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B,C | Question # 5 Answer: A |
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