IBM C2010-024 real exam prep : IBM Tivoli Level 2 Support Tools and Processes

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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

1. For what purpose will a client use the Passport Advantage website?

A) Download fixes for products that the client is entitled to download.
B) Download fixes for products that the client is not entitled to download.
C) Download products that the client is entitled to download.
D) Download products that the client is not entitled to.

2. When seeking technical assistance from a team belonging to another brand, where should
the engineer look for details on how to contact the team?

A) the Contact Reference File (CRF) for the team - in the Technical Assistance Procedures
B) the teams external website pages - located on www.ibm.com/support
C) the Technical assistance Reference File (TARF) for the team - in the Contact section
D) the Tivoli OneTeam Process Document (TOPD)- located on the Tivoli Process website

3. When a System Down PMR is received by BackEnd support, within what timeframe should every effort be made to contact the client?

A) 2 hours
B) 1 business day
C) 30 minutes
D) 1 hour

4. A PMR has been raised in order to know if a particular operating system is supported on a specific product. Where can this information be found?

A) in the Lotus Notes BackEnd Support teamroom
B) on the Tivoli Platform Support Matrix webpage
C) on the Component ID search tool
D) in the taxonomy spreadsheet

5. Which three PMRs would it be appropriate to follow-up for a later date?

A) resolving engineer on holiday
B) waiting for documentation to arrive
C) client to re-create the problem
D) tracking APAR/PTF
E) too many PMRs for engineer to handle
F) Severity 1 Friday at the end of business

Solutions: