Salesforce AI-201 real exam prep : Salesforce Certified Agentforce Specialist

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce has created a copilot custom action using flow as the reference action type.
However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the Agentforce Specialist do to identify the root cause of the problem?

A) Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
B) In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.
C) In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.

2. An Agentforce is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for these tasks.
Which permission sets should the Agentforce Specialist assign to users who need to create and execute prompt templates?

A) Data Cloud Admin for creating templates and Prompt Template User for executing templates
B) Prompt Template Manager for creating templates and Data Cloud Admin for executing templates
C) Prompt Template Manager for creating templates and Prompt Template User for executing templates

3. Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on.
Which settings should help UC with this?

A) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in.
B) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources,
C) Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public.

4. Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

A) Creating a draft newsletter for an upcoming tradeshow.
B) Predicting the likelihood of customers churning or discontinuing their relationship with the company.
C) Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.

5. What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A) Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.
B) Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.
C) Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

Solutions: