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Apple OS X Support Essentials 10.9 Sample Questions:

1. You can choose to ignore ownership on any non system volume. This will ignore any ownership rules and grant any logged-on user unlimited access to the contents of the volume. It's a potential security risk because it will allow any local user account to have full access to the volume, even if that user didn't originally mount the volume.

A) What two methods are used to hide items from the Finder?
B) How does Time Machine maintain a backup history of the file system?
C) What does it mean when you choose the option to "ignore volume ownership" in the Finder? What are the security ramifications of ignoring volume ownership?
D) What interface is the default location for managing documents in iCloud?

2. A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.

A) How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?
B) How can you prevent a user from installing software updates?
C) How can you ensure that previously deleted items are securely erased?
D) How can you select a new printer driver for a configured printer?

3. You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

A) User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.
B) You must restart the Mac in order to permanently delete applications from the Trash.
C) Apps purchased in the Mac App Store cannot be dragged to the Trash.
D) Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.

4. What can you enable to locate a lost Mac system?

A) To automatically connect a file share when the user logs in to the system, drag the share from the Finder to the user's login items in Users & Groups preferences. Or you can drag the share to the right side of the user's Dock, and it will automatically connect when the user clicks the share's icon in the Dock.
B) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
C) The master password is used to reset local account passwords.
D) iCloud Find My Mac allows you to remotely locate a lost Mac system. You enable this feature in iCloud preferences. To locate a lost Mac system, you can use the iCloud website or the Find My iPhone app on an iOS device.

5. In a default OS X configuration, you want to change the way that Finder handles ZIP archives. Where can you make that change?

A) Finder Preferences
B) Disk Utility Preferences
C) Archive Utility Preferences
D) System Preferences

Solutions: