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Apple Desktop Service Certification Sample Questions:

1. Which of the following is NOT a good step to take when working onsite on a computer?

A) Check the polarity of the grounded power outlet.
B) Use a grounded ESD mat.
C) Wear a grounded ESD wrist strap.
D) Place parts on the floor.

2. A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) Thermal failure
B) Firmware v3.0 upgrade required
C) No RAM banks passed memory testing
D) No startup disk found

3. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Can you open any files?
B) Is your Mac connected to a network?
C) What version of AppleWorks are you using?
D) Can you open other AppleWorks files?

4. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Replace the built-in display.
B) Reinstall the appropriate Mac OS.
C) Start up from a known-good startup disc.
D) Verify the hard disk with Disk First Aid.

5. Which of the following is the format used to describe a version of Apple diagnostic software used with PowerPC Macs?

A) 3S107
B) 2.5.8

Solutions: