IBM 00M-642 real exam prep : ICS Social Software Sales Mastery Test v2

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IBM 00M-642 Exam Syllabus Topics:

IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

Question 1

Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A. ensure that strategies are pushed down into the organization
B. limit access to social media site by employees and partners
C. do not respond to negative statements in social media sites
D. be transparent with two-way dialog

Question 2

What is another characteristic of a Social Business other than being engaging and nimble?

A. Technically strong
B. Informal
C. Transparent
D. Has a strong presence in the Internet

Question 3

When successful social businesses analyze their social data, what important areas should they search for?

A. Trends in evolving topics
B. Published patents in their industry
C. Press releases from associated industries
D. Past stock prices of their competitors

Question 4

What should you do when a callback meeting is requested by a potential customer?

A. Deep dive into the technologies
B. Follow up with fancy product brochures
C. Tell them what you're going to show them, show them, and then follow up with a customer or personal example
D. Prepare a lengthy slide deck and read each word on every page

Question 5

Which of the following is NOT a part of the change that is happening to an organization's business network?

A. Consumers' opinions and ratings are leading how a product is branded
B. Competitors are using social media, including crowd-sourcing for new ideas
C. Employees are using social media, including at work
D. Employees prefer working in cubicles

Solutions: