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Salesforce Certified Strategy Designer Sample Questions:

1. The following question is an example of which of these phases in the process of Strategy Research? "How might we make customers feel excited instead of frustrated during the waiting period for the delivery of our monthly magazine?"

A) Challenge Framing
B) Craft of Key insights
C) Project Research
D) Idea Generation

2. Limiting the challenge framing allows researchers to be more precise about understanding of the need and the opportunity for design.

A) FALSE
B) TRUE

3. Interviews should be used for the Idea Generation phase fo the Strategy Design Research.

A) FALSE
B) FALSE

4. The following question is an example of which of these phases in the process of Strategy Research?
What's wrong with the status quo?

A) Challenge Framing
B) Craft of Key insights
C) Project Research
D) Idea Generation

5. Which of the three levels in which Human Centered Design can be applied is described here: Focused on the creation and development of connections between people, companies and groups.

A) Relationship Design
B) UX Design
C) Service Design

Solutions: