WGU Principles-of-Management real exam prep : Principles of Management at Western Governors University(IAC1)

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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation? Choose 1 answer

A) Participation and involvement
B) Education and communication
C) Facilitation and support
D) Negotiation and reward

2. What describes a value chain? Choose 1 answer

A) It is the internal strengths and weaknesses of an organization.
B) It creates a focus for organizational downsizing.
C) It allows an organization to manage diversity in multiple markets.
D) It flows from raw materials to the delivery of products or services.

3. A team leader is having a difficult time implementing the company's new scheduling policy, which does not take into account seniority. The team is aware of the problem and has discussed options to deal with it, but no definitive solutions have been determined.
Which stage in the change process is the team experiencing?
Choose 1 answer

A) Precontemplation
B) Contemplation
C) Action
D) Preparation

4. When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer

A) Reengineering
B) Downsizing
C) Benchmarking
D) Customerization

5. What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer

A) Employees must answer to two or more bosses and prioritize demands across departments.
B) Employees focus primarily on collaborating across departments and with frequent meetings.
C) Formal position authority is generally the primary means of running the organization.
D) Decision making is decentralized so a considerable amount of information is communicated informally.

Solutions: