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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

A) Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
B) Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
C) Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
D) Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days

2. Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A) schedule an outbound run with a limited number of customers
B) a list of customer email addresses from the Test Message tab
C) preview section from the email content editor
D) a seed list from the Test Message tab

3. U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

A) Select different audience sample with similar profile
B) Select Refresh the audience
C) Trigger an external ETL (Extract-Transform-Load) process
D) Run the starting population segment daily

4. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?

A) Customer relevancy and business profitability
B) Offer the new retention plan for all customers in a certain region
C) Maximize customer churn for low-value customers
D) Meet the quarterly targets regardless of customer needs

5. In Pega Customer Decision Hub, the characteristics of an action are defined by using

A) banners
B) plain text
C) properties
D) logos

Solutions: