The Beryl Institute CPXP real exam prep : Certified Patient Experience Professional

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Management views turnover as a cause for low patient experience scores. Which is the BEST question for the patient experience professional to ask to give insight into this issue?

A) What is the turnover rate?
B) Is there a retention bonus in place?
C) Is the rate improved over the prior year?
D) Why do staff leave?

2. A nurse is tasked with looking into a patient grievance and reporting the findings to the patient advocacy department. What is the BEST way to get detailed information about what occurred?

A) Go to the Gemba.
B) Interview the patient advocate.
C) Read the patient's grievance.
D) Conduct a Kaizen event.

3. Which is the MOST reliable way of communicating survey performance to key stakeholders as part of the improvement process?

A) Development of a list of websites for employees to use in order to access organization and department- level data when needed
B) Development and implementation of a comprehensive dashboard for leadership with all care experience performance metrics that are being tracked
C) Development of performance reports by individual teams posted on communication boards
D) Development of an organization-wide dashboard down to the department level shared broadly and regularly with leaders, providers, and staff

4. What is the relationship between domains and the overall score within patient experience/satisfaction data?

A) Trend
B) Average
C) Impact
D) Correlation

5. One of the most fundamental factors in making patient experience improvement a top priority in any organization is the inclusion of which of the following?

A) Executive champion
B) Executive coach
C) External consultant
D) Experience educator

Solutions: