Avaya 33810X real exam prep : Avaya Aura® Contact Center Solution Design Exam

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya IX™ Workspaces
B) Avaya Control Manager
C) Avaya IX™ Workforce Engagement
D) Avaya Breeze® Platform

2. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Automated Quality Monitoring package
B) Workforce Management package
C) Quality Monitoring package
D) Workforce Optimization package

3. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Remote WebLM server
B) Standby License Manager
C) Remote license file
D) Local WebLM license file

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Engagement Assistant
C) Presence Service
D) Microsoft Lync

5. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) A design of the needed components and Interconnections
C) Customer evolution plans and Avaya solution to their problems
D) Bill of Materials to quantify the costs

Solutions: