Oracle 1Z0-1037-21 real exam prep : Oracle Knowledge Management 2021 Implementation Essentials

  • Exam Code: 1Z0-1037-21
  • Exam Name: Oracle Knowledge Management 2021 Implementation Essentials
  • Updated: Aug 17, 2026
  • Q&As: 72 Questions and Answers

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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: B2C Service Knowledge Foundation35%- Knowledge Base Configuration
  • 1. Content types and categories
    • 2. Setup and administration
      • 3. Access control and permissions
        - Content Authoring and Management
        • 1. Review and publishing workflow
          • 2. Create and edit answers
            • 3. Version control and archiving
              Topic 2: Reports and Analytics15%- Knowledge Reports
              • 1. Usage and search analytics
                • 2. Queue and activity reports
                  • 3. Content performance metrics
                    Topic 3: Knowledge Advanced35%- Advanced Configuration
                    • 1. Search and relevance tuning
                      • 2. Synonyms and concepts
                        • 3. Taxonomy and metadata management
                          - Integration and Customization
                          • 1. Integration with B2C Service
                            • 2. Custom fields and attributes
                              • 3. Web services and APIs
                                Topic 4: Common B2C Service Features15%- General Platform Functionality
                                • 1. Interface and navigation
                                  • 2. Queues and routing
                                    • 3. Security and administration basics

                                      Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                                      1. Which two statements are true about the Connect Common Object Model? (Choose two.)

                                      A) CRUD operations can be performed on sub-objects only through their parent primary object.
                                      B) Primary objects have only independent life cycles.
                                      C) Sub-objects contain only primitive data types.
                                      D) Primary objectscontain either primitive data types or sub-objects.
                                      E) An array object is a collection of primary objects.


                                      2. Which three tasks should you perform after deploying custom objects? (Choose three.)

                                      A) editing a user's profile to grant permissions to use the custom object workspace
                                      B) creating a workspace
                                      C) creating standard reports
                                      D) adding the workspace to a user's navigation set
                                      E) creating system attributes
                                      F) defining relationships with other custom objects or standard objects


                                      3. Which two features can you use toconnect output levels in a report? (Choose two.)

                                      A) grouping
                                      B) dashboards
                                      C) drill-down links
                                      D) variables
                                      E) drill-down filters


                                      4. An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
                                      What can be the reason for this?

                                      A) The user cannot delete it because it directly affects the reference document that the translation document is based upon.
                                      B) The user needs Admin permission to delete the translated document.
                                      C) The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
                                      D) The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.


                                      5. What is the purpose of an SLA in Knowledge base?

                                      A) to give permission to users to add questions in a forum based on the service level
                                      B) to provide access to theanswers based on the customer service level agreement matching the answers' access level
                                      C) to rank customers based on the number of answers posted in a forum based on the service level
                                      D) to group and refine related answers based on the product and the service level


                                      Solutions:

                                      Question # 1
                                      Answer: A,B
                                      Question # 2
                                      Answer: A,B,D
                                      Question # 3
                                      Answer: C,E
                                      Question # 4
                                      Answer: C
                                      Question # 5
                                      Answer: B

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